Marketing Skills Of Shopping Guide: How To Deal With Customer Refusal

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How to deal with customer refusal.

This is a very important step for the sales of the shopping guide, so children's wear guides must not be careless.

1, the proposed method.

The proposed method is to provide advice to customers and give him a reference.

Take a look at the following example: "madam, if you say no budget, it doesn't matter. Now that our company is holding a big sale, you can take a decisive decision to buy one, and you can pay it in installments, which will not cost much more than your budget every month."

2, positive refutation law.

This method is a direct refutation of the customer's erroneous views. It is best to have evidence. For example, "Sir, you must be mistaken. Everyone thinks the smaller the sound of a car engine, the better."

3. Altruism.

Altruism is aimed at

Like the mentality of taking advantage of it, mention the relevant interests, let him have a sweet taste.

Such as: "you are right, there are many other companies that produce this kind of goods, but you always have to compare it! Our products are not only good quality, but also cheaper than others, and they can save a lot of money every month, so I hope you can think about it, and I will never let you suffer."

4, example method.

Example method is also a method. Shopping guide can choose customers who are close or similar to customers to buy their products as an example, and customers' hesitation is naturally less.

Examples require that the examples cited must be true, otherwise you will not want to sell again next time, so you will lose this customer, and this example is the best example of your customers around you, so this will be more convincing.

5, the rhetorical question.

The rhetorical question is aimed at the other side.

The rhetorical question raised when asked.

In fact, the rhetorical question itself is to affirm certain viewpoints, so the rhetorical question is not so much a question as a question of affirmation of one's own opinion. The example is as follows: "madam, you say there is no budget, then how much budget do you have?"

6, take care of the law.

This is the way to change the topic. Of course, don't talk too far.

For example, "madam, if you say it's not convenient at hand, who will believe it? Look at the TV, refrigerator, stereo, and all kinds of furnishings in your home. Which is not a high-grade product? You really love to joke."

7, textual research.

The textual research method is to put facts into practice and draw out real opinions.

Do you think so? But according to the information, the fact should be...

More clothing purchasing skills.

clothing

Sales skills in the process of clothing sales, the salesman has an incomparable role, the salesman can master the clothing sales.

Skill is very important. First of all, we should pay attention to the skill of recommending purchase.

Besides showing the costumes to customers and explaining them, the salesperson also recommends clothing to customers to arouse customers' interest in buying.