How To Deal With The Opposite Opinion Of Customers Wandering Around?

As for wandering customers, we should think of her as a potential customer who may shop in our shop. We must not be in conflict or even quarrel with customers' casual negative opinions, even because of her remark, which makes customers give up buying. When there is a dispute over the purchase of customers, what do they think of buying customers? "You are so cruel to be a guest. You are so passionate about me that you wanted to pay for my money." This will only cause customers to abandon the purchase and leave immediately.

　　 1 sentence top Shopping guide 100 sentence

Customers like the clothes they are trying on, while the customers stroll beside them. It may be just a simple sentence, which will make the turnover of the business come to nothing.

A wandering customer Is the opinion so influential? Yes, because they are "customers" and share the same interests. Generally speaking, the biggest difficulty of terminal shopping guide is that there is no way to give up its position, or it is difficult to give up thinking from its own interests. It is precisely because of the difference in position that the casual wandering customers can reach dozens of sentences and hundreds of sentences in shopping guide. Speaking is more important than speaking.

How do we deal with customers who are wandering to negative opinions? Whether it is a specialty store or a department store, retail is to open doors to do business. There is no way to choose what kind of customers to enter the door, not to allow customers to enter the door.

As for wandering customers, we should think of her as shopping in our shop. Potential customers We must not dispute or even quarrel with customers' casual negative opinions, even because of her saying that customers should give up buying. When there is a dispute over the purchase of customers, what do they think of buying customers? "You are so cruel to be a guest. You are so passionate about me that you wanted to pay for my money." This will only cause customers to abandon the purchase and leave immediately.

　　 7 common error replies

1 where does not look good?

2 don't talk nonsense when you don't buy things.

3 you must not listen to him.

4 please don't say so, OK?

5 (smiling and stroll around the customer) this lady, thank you very much. What do you want to see today?

(after a quick stroll and a shopper, smiling to the customer), miss, we can not stop others from talking about their gossip occasionally. Do you think so? In fact, wearing clothes is the same reason. We can't let everyone like their style. Miss, I have been in the garment industry for 5 years, and I can tell you very responsibly that this dress is very good for you. It is very suitable for you. (explaining the benefits of clothes).

6 (smiles to the shoppers) this lady really appreciate your candidly expressing your thoughts. In fact, everyone has different understanding of clothes because of their different occupations, temperament and background. Do you think so? Excuse me, miss, what do you want to see today? (after quick processing, after shopping, smiling to the customers), miss, the clothes are worn to the people you like. Do you think so? I have 5 years of work experience in the clothing industry, and I can tell you responsibly that you can wear this dress to attend your husband's birthday PARTY this evening. It will surely become the focus of the whole evening! (explain the advantages of clothes together with the evening party).

7 miss, thank you for your advice. (quickly looking after customers wandering around to customers again) miss, shoes on their own feet, uncomfortable, only I am the most clear, you say yes, miss, I have been in this industry for 5 years, I really want to serve you well. I think this dress is suitable for you regardless of color or style. (introducing the advantages of clothes) do you think so?